Shipping & Returns
Remedy Advanced Skin Care ships via FedEx to US addresses only. We cannot accept international shipping or billing addresses. FedEx does not deliver on Saturday or Sunday nor do they deliver to APO/FPO or Post Office boxes. Shipping costs will automatically be calculated and added to your order. We offer flat rate shipping at $6.95, all orders over $50 ship free.
This Policy applies unless you have a contract providing terms. We reserve the right to reject any return that does not comply with the terms of this Policy. Returns of non-Medline brand items and “vendor directs” are subject to the terms and conditions of the manufacturer and may be at customer’s expense.
Authorization and a Returned Goods Authorization Number (RGA) are required for all returns and may be obtained by using the returns function on the Remedy Advanced Skin Care site. Returns are only accepted within 30 days of receipt of purchase.
Returns may be rejected because of the physical condition of the items. Specifically: (a) only items in full, complete and unopened cases with original packaging are returnable and (b) items otherwise in an unsalable condition due to improper storage or damaged packaging are not returnable.
Customer will not be charged freight on returns that are the result of Medline error, defect or damage. In all other situations (i.e.: a discretionary return on your part, your error, overstock at your facility), Customer will be responsible for pre-paying freight charges unless Medline issues call tags or a bill of lading. (Freight charges will be deducted from the credit amount).